Monday, May 16, 2022
 If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, ...
 Feature Labs, a startup with roots in research begun at MIT, officially launched today with a set of tools to help data scientists build machine learning algorithms more quickly. Co-founder and CEO Max Kanter says the company has developed a way ...
 How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart an...
 Lots of companies need to understand what CIOs are thinking, but it’s hard to get a group of busy people to give meaningful answers about the products they use or their budget priorities in public forums for obvious reasons. Pulse Q&A i...
 The Information has a report this morning that Amazon is working on building AI chips for the Echo, which would allow Alexa to more quickly parse information and get those answers. Read More
 Tradeshift, a procure-to-pay supply chain management platform for SMBs and enterprise, announced Tradeshift Frontiers, an innovation lab and incubator that will focus on transforming supply chains through emerging technologies, such as distribute...
 Element AI — which last year raised $102 million to build an incubator-meets-consultancy to work with multiple businesses as they launch new services and systems based on artificial intelligence — is entering the next phase of its gro...

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